Mystery score

Mystery score

Monday, July 09, 2012

And I Thought I Had Problems with the SFS Box Office

A tale of woe and terror trying to buy a Met subscription. Seriously, the Met should send a couple of comps to the author for her troubles.

2 comments:

Dr.B said...

I don't think I would have tried that. But then as a software designer, I would be aware that one should expect only one set of boxes for putting in credit card info. This isn't a lack of politeness. The software just doesn't work like that. The only mistake was for the person on the phone to create the impression that this was possible.

Lisa Hirsch said...

The terrible customer service on the various phone calls is the big problem.