There is a $15 per order service charge on single ticket purchases that partially underwrites the cost of our ticketing platform, credit card processing, Ticket Office staffing, and ticket delivery. To avoid this fee, tickets can be purchased in person at our Ticket Office during our regular office hours. Note: there is a $20 service charge for all subscription orders.
It's nice to see an explanation, but for heaven's sake: credit charge processing and Ticket Office staffing apply even if you buy tickets in person, assuming that you use a credit card. For that matter, the ticketing platform has to be updated even if you buy in person. The seat or seats you just bought are no longer available. So I still don't get it.
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