- The survey asked only factual questions, mostly about waiting times for parking, restroom, etc., as well as questions about whether my experience with various activities (buying tickets, example) was satisfactory.
- The survey asked no questions about the musical performances.
This is exactly backwards. I don't give a flying fuck about whether I'm waiting in line for the bathrooms. I care a whole lot about the quality of the musical productions, the singing, and the conducting. That is why I'm willing to fly to Santa Fe, take time off, and spend a lot of money attending the opera: to see top-flight productions of works I won't see anywhere else in the US.