Mind you, I have no idea whether my browser is the reason I failed miserably in trying to order tickets from the LA Opera for Die Gezeichneten and Goetterdaemmerung. Here's what happened:
1. Went to the calendar, picked the date I want to attend Gezeichneten.
2. Attempted to register.
3. Was told my email address was in use already. Let's just say I know this is wrong in some way. I last bought tickets from LAO in 1999, for Don Giovanni, which was five years before Gmail existed.
4. I called and found out that a Dr. Lisa Hirsch - maybe I should look for her on Facebook - gave them my email address. No, sorry, Doc. It's my email address, not yours. The nice person I spoke to told me their web site does throw errors pretty often. He sounded as though this is the norm, too.
5. Tried to register again using an old, but still active, address.
6. Got message "There was an error in processing your request."
7. Gave up for now.
One irony in this: the LA Opera press department knows and uses my email address. I get all their press releases, without fail. (Thank you!)
You're probably wondering why I didn't just order tickets from the nice person who answered the phone. Well, I like 128 bit encryption, that's why. Not that it makes anyone invulnerable to all of the bad things that can happen on the Internet and elsewhere - my credit card number has been stolen twice, once along with a few hundred thousand others at an online CD store, the next...well, I don't know where, but my bank called to ask me if I'd ordered a couple of thousand dollars' worth of stuff from Apple, and no, I had not. (At home, I have the world's oldest running Dell and I plan to keep it that way for a while.)
I'll try for the tickets again, from another browser or another machine or at a different time of day. But it's 2010, and if you run a big opera company - a big opera company that really needs money - you should be doing appropriate QA on your web site. I mean, my couple of hundred for two tickets won't make a big dent in that $14 million loan, but it's something.