Just this morning, a new survey from San Francisco Symphony popped into my inbox. Even though the email said it would take 20 minutes, I was game.
I got 75% into the survey before I quit. I quite because the survey is focussed on everything except the music. There are approximately ten or so questions asking you about the "experience" you want before, during, and after the concert.
There is absolutely nothing about the music.
Folks, I go to concerts to hear interesting repertory played by good to great performers. That's about it. I don't care about the lectures before or after, I don't care about special food options, I don't care about personalized offerings, I don't care about digital and interactive exhibits in the lobbies (which are so jammed I have no idea where there is room for such exhibits), I don't care about ride shares, I don't care about lounges.
Just give me good programming and performers. That's it.