Thursday, May 03, 2018

Don't Be This Small Non-Profit

Stuff that happened to me when I tried to renew my membership in a small non-profit organization (SNP, hereafter); an object lesson in how not to treat your members.

1. I received a renewal notice by email on February 2, 2018. I sent a check to SNP on or around February 8, because I had canceled my credit card owing to a fraudulent charge and I hadn’t received the new card yet. The check went to the post office box listed on SNP's web site and in the email I received.

2. February 16 - I received another emailed renewal notice. I replied to the email, which came from info@SNP. I did not receive an answer.

3. March 4 - I received another emailed renewal notice. This time, I forward that email and a reply to membership@SNP. I did not receive an answer.

4. March 7 - I received another emailed renewal noticed. This time, I forwarded that email and a reply to treasurer@SNP. I did not receive an answer.

5. March 23 - I sent a printed letter to the president of SNP at an address where I thought the president would receive it. I was confused about something and sent it to the wrong address, but it got to the president anyway. (Small world effect, here.)

6. April 3 - I hadn't heard anything, so I sent email to membership@SNP, president@SNP, vicepresident@SNP, and treasurer@SNP just saying I had a question and could anyone answer it.

7. April 9 - I heard from the president by email, who had gotten my printed letter. The president was very apologetic and promised to contact the treasurer on my behalf.

8. April 25. - The president checked back with me to see whether I had heard from the treasurer. I had not yet heard from the treasurer, who could not find 2 minutes before heading out of town a couple of weeks ago to send an email saying "I'm on this."

Apparently my case will be discussed at the Board meeting on April 29, nearly three months after I got the first renewal notice. My check hasn't cleared my bank yet, nor has the envelope containing the check come back to me.

Update: May 3 - The Board meeting was on April 29, and several days later, nobody has gotten back to me about the status of my membership renewal.

Things that went wrong:
  • Organization says it's okay to send a check to a physical mail box that nobody monitors.
  • Organization has multiple email addresses listed on its web site that nobody checks.
  • Officer of the organization is asked to get in touch with a member, doesn't do it in a timely fashion.
  • Renewal process, which should be simple, stretches out over three months even though member attempted to pay on a timely basis.
  • Update: Board meets, is supposed to talk about this, nobody gets back to member with status report even after she sends an email the day after the meeting.
As I said, don't be this organization. No, I'm not going to tell you which organization this is.

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