SFS Ticketing Update

 

Davies Symphony Hall

Photo by me

So I managed to buy my SFS tickets today, on the last day of their free ticket offer. The process was painful:

1. Log in.
2. Proceed to subscription page.
3. Pick the day you want your tickets on. (Note: Fridays are more expensive than Saturdays, so I picked Saturday.)
4. Click the button for the subscription you want.
5. Pick your first choice section. (Note: You can't choose your seat because people who already hold subscriptions get to keep their seats. So until their orders are committed and fulfilled, SFS doesn't know which seats are unavailable and can't give you options.) 
6. Pick your backup section, in case your first choice is full.
7. Click Add to Cart. That takes you to your cart.
8. Scroll to the Add another series button and click it.
9. Go through steps 3 through 8 again. And again. And again. Because there's no way to select all four series and sections that you want at one time.
10. Select a couple of other concerts you want to see. Go through section choice flow for each of them.
11. Decide you can't stand it any more even though you know your missed something you want to buy.
12. Realize that there was nothing about free tickets, even though the SFS web site says that when you buy 18 or more tickets, you get eight free tickets. (Click through and scroll down.)
13. Call the box office, where what you find out leaves you shaking your head.
1. The free tickets aren't offered as a discount on your subscription, that is, buy 28 concerts, get eight of them free.
2. They are add-ons. Sometime after you buy, you get a voucher or something like that enabling you to request eight additional tickets at no charge. Yay, you can take friends free. 
3. That's nice, but none of the advertising makes this clear, nor does the web site.
14. Buy your seats.
15. Write this blog post.