I had sent you (the email below) last weekend hoping that I'd get email on Monday.
I didn't, so I called the box office around noon and got the answer to my major question: I have to start from a particular URL in order to get the subscriber price for a choose-your-own subscription. Okay - maybe that information could go someplace in the depths of Tessitura.
I got home in the evening and found I'd gotten a phone call from someone offering to help me. The only information I needed was this:
To compose your own package, start at this URL and click the Continue button: http://www.sfsymphony.org/
I sent email because I wanted an email response. I'd appreciate it if you'd put something in my patron file saying "Do not phone unless a phone call is requested."
I see that your web site still doesn't reflect the fact that the box office isn't open on Saturdays all year round. This would be helpful for your patrons. For example:
San Francisco Symphony Box Office(415) 864-6000
Monday-Friday, 10am-6pm; Saturday, noon-6pm; Sunday, 2 hours prior to concerts
So, just to let you know, I remain deeply frustrated by the compose-your-own experience. I just tried to order a subscription. I find that what I have to do is designate a section....and then you will pick my seats.
I want to be able to choose my own seats. I don't need and don't want to be in the same location for every concert. For a few, I REALLY REALLY want orchestra prime. For others, side seats are fine, or even Second Tier.
If I could go through the single-seat process and then get subscriber prices, that's what I'd want to do. (Remember, I'm trying to buy tickets to more than 20 concerts. Many or most will be in the orchestra.) Is this possible?? Can you set up Tessitura so that when someone gets to some number of seats ordered they get the subscriber prices? Or do I need to phone the box office (I hate doing these transactions on the phone) or visit in person? Which I cannot do before the box office is open on Saturdays?
Thanks very much -