I go to a lot of concerts, and I see a lot of programs.
Most programs are utilitarian, which is fine by me: they use black type on white paper, and the type is a readable size (hint: 11 points or bigger). (Click the photos below to enlarge them.)
For example, Bayreuth Festival, 2015, from the Lohengrin program:
I don't much like the fact that the two sections have different ledding (the space between the lines), and I don't love the font, but it's readable.
Here's a photo of the program for San Francisco Opera's recent Cav and Pag:
Again, I don't love the font; there are better-looking sans serif fonts, and the point size could be a tiny bit bigger, but it's readable.
Sometimes SFO runs off the rails, however. This is the director's note to Roberto Devereux:
The body type is black, but it's printed against a beige background that is imposed over a photo of the set, so the effect is that it's black type over constantly shifting blocks of background color, and the blocks are often curved, so sentences are printed over two different colors.
This is really a pain to read.
And here is what Shotgun Players is giving audiences at Women Laughing Alone with Salad, which I was tweeting about three minutes later:
Yes, that is white type on an acid-green background. For the love of God, don't do this to your audiences! The lack of contrast makes this very very difficult to read. I basically threw the program against the wall - well, returned it to the stack of programs, because the theater staff isn't responsible for this thing.
There are standards for accessible contrast; they are easy to find on line; program designers should keep in mind that audiences (meaning donors) are disproportionately older. Some of us, regardless of age, have lousy eyesight along one axis or another; some of us are legally blind. Please don't make it hard for us to read the programs. Use black type in a large-enough point size on a white background.
Lisa Hirsch's Classical Music Blog.
The iron tongue of midnight hath told twelve. Lovers, to bed; 'tis almost fairy time.
Berce mollement sur ton sein sublime
Ô puissante mer, l’enfant de Dindyme!
Showing posts with label crankiness. Show all posts
Showing posts with label crankiness. Show all posts
Saturday, November 03, 2018
Friday, July 08, 2016
What Does Emerging [fill-in-the-blank] Really Mean? And How Long Does It Take to Emerge?
Well, I think I will say: practically nothing, and as long as you need.
This slightly dyspeptic thought stimulated by the fact that "emerging [something]" seems to be the biggest cliche in classical music these days. Practically the only worthwhile thought in composer Kevin Volans' speech is his mention that "emerging composer" is a ridiculous and overly restrictive category, because composers put in that category get attention that drops off as soon as they are seen to have emerged...or reach age 40...and because composer typically get better over time.
Now I've got a press release saying that baritone Lucas Meachem is the Emerging Star of the Year, winner of the 2016 Emerging Stars of the Year Competition. He earned this title through an online poll.
So, um, how is an online poll anything other than a popularity contest? And how do we know that he is THE emerging star of the year, when the poll seems to have been restricted to San Francisco Opera singers supported by the Jan Shrem and Maria Manetti Shrem Emerging Stars Fund? What exactly are the criteria for appearing in this poll?
Says the press release:
This slightly dyspeptic thought stimulated by the fact that "emerging [something]" seems to be the biggest cliche in classical music these days. Practically the only worthwhile thought in composer Kevin Volans' speech is his mention that "emerging composer" is a ridiculous and overly restrictive category, because composers put in that category get attention that drops off as soon as they are seen to have emerged...or reach age 40...and because composer typically get better over time.
Now I've got a press release saying that baritone Lucas Meachem is the Emerging Star of the Year, winner of the 2016 Emerging Stars of the Year Competition. He earned this title through an online poll.
So, um, how is an online poll anything other than a popularity contest? And how do we know that he is THE emerging star of the year, when the poll seems to have been restricted to San Francisco Opera singers supported by the Jan Shrem and Maria Manetti Shrem Emerging Stars Fund? What exactly are the criteria for appearing in this poll?
Says the press release:
The other artists supported by the fund and featured in this competition were Malin Byström (Jenůfa/title role), Sasha Cooke (Die Meistersinger von Nürnberg/Magdalena), Leah Crocetto (Luisa Miller/title role), Michael Fabiano (Luisa Miller/Rodolfo; Don Carlo/title role), Brian Jagde (Carmen/Don José), Daniela Mack (Il Barbiere di Siviglia/Rosina), Brian Mulligan (Sweeney Todd/title role; Lucia di Lammermoor/Enrico; La Chute de la Maison Usher and Usher House/title roles), Alek Shrader (Die Meistersinger von Nürnberg/David), Nadine Sierra (Lucia di Lammermoor/title role; The Magic Flute/Pamina) and Heidi Stober (Sweeney Todd/Johanna).Also, you know, Meachem made his first major San Francisco Opera appearances more than a decade ago, appearing in small roles in the 2003-04 season. Online sources suggest that he is 37 years old, which, quite honestly, is typically mid-career. You could also take a look at his OperaBase page to get an idea of the size of his career: it looks pretty darned big to me, with appearances in the recent past and near future at the Met, SFO, LOC, ROH, LAO, Den Norsk Opera, Dallas Opera, and elsewhere.
Tuesday, February 03, 2015
Best Classical Music Blog?
As regular readers know from my rantings a couple of years back when Spring For Music foolishly held a contest to find out the arts blog in the English-speaking world, I am skeptical of the entire concept of the best of anything. So I am duly skeptical about the news I received today: this blog is among a number that have been nominated by the staff at Forte - which makes a music notation software program - for the title of best classical music web site.
It's just silly. The nominees are all excellent in their own ways and I encourage you to read them all!
There's also the big problem of some of these things are not like the others. The nominated bloggers include critics and general music writers (me, Alex Ross, Jessica Duchen), group reviewing sites (Ionarts, I Care If You Listen), music business writers (Drew McManus, Greg Sandow), composer/critic/academics (Kyle Gann), general culture bloggers (Terry Teachout), opera sites (Parterre Box, Opera Today), and NPR Music.
Really, we are not all comparable, and an awful lot of great writers were omitted: Mark Berry (Boulezian), Jon Silpayamanant (Mae Mai, one of the best business-of-classical-music blogs around), Kenneth Woods, Likely Impossibilities, C.K. Dexter Haven, Dial "M" for Musicology, etc., etc.
So my thought is that you should vote for whomever you like, or not. Apparently the winner will get some software licenses to give out to friends and fans. I know nothing about this software and assume the contest is primarily an attention-getter.
It's just silly. The nominees are all excellent in their own ways and I encourage you to read them all!
There's also the big problem of some of these things are not like the others. The nominated bloggers include critics and general music writers (me, Alex Ross, Jessica Duchen), group reviewing sites (Ionarts, I Care If You Listen), music business writers (Drew McManus, Greg Sandow), composer/critic/academics (Kyle Gann), general culture bloggers (Terry Teachout), opera sites (Parterre Box, Opera Today), and NPR Music.
Really, we are not all comparable, and an awful lot of great writers were omitted: Mark Berry (Boulezian), Jon Silpayamanant (Mae Mai, one of the best business-of-classical-music blogs around), Kenneth Woods, Likely Impossibilities, C.K. Dexter Haven, Dial "M" for Musicology, etc., etc.
So my thought is that you should vote for whomever you like, or not. Apparently the winner will get some software licenses to give out to friends and fans. I know nothing about this software and assume the contest is primarily an attention-getter.
Monday, March 26, 2012
Contest Reactions, Here and There
Time to start tracking the reactions around the blogosphere (watch this posting for updates):
- Anne Midgette throws down a gauntlet that I am looking at squinty-eyed.
- Elaine Fine at Musical Assumptions is "taken aback;" not entering but answering the first question anyway.
- Patrick Vaz at Reverberate Hills is in high dudgeon. In the comments SFMike makes his disdain known. (I like Amanda, Mike!)
- Brian at Out West Arts rightly uses the tag rant for his posting. I need one of those.
- Mr. CKDH at All is Yar was going to ignore the whole thing.
- Zerbinetta, of Likely Impossibilities, rolls her eyes, writes great stuff about how getting to Carnegie Hall didn't help her local orchestra, but may enter! [Update: and she has entered!]
- Douglas McLennan, founder/editor of ArtsJournal and one of the judges of the contest, weighs in, quoting me, Patrick, Brian, and Anne. Are ArtsJournal bloggers allowed to enter? Apparently so, given the loose eligibility rules.
- Seated Ovation is participating.
- Musical Perceptions is participating.
- Opera Tattler entered.
- Omniscient Mussel registered, but seems to have missed the first essay deadline.
- Drew McManus weighs in, skeptically.
- Linda Essig entered, then thought the better of it.
- I'm sputtering. Yes, that was fun to write. Why do you ask? By the way, my answer to the question is "It depends." Alex Ross counted 50 new music groups in NYC a few years back, during the heat of the Death of Classical Music Debate, round 1. I doubt there's another city in the country with that density of new music performance. As for all other aspects of that pointless question, I roll my eyes.
I also can't shut up:
Wednesday, March 21, 2012
Questions
A couple more points about the Spring for Music contest -
Douglas McLennan's comments really do make it sound as though the authors of the contest threw the idea together in a tearing hurry. I'm wondering now about a few more issues.
Douglas McLennan's comments really do make it sound as though the authors of the contest threw the idea together in a tearing hurry. I'm wondering now about a few more issues.
- How have they gotten the word out to the thousands of culture bloggers out there? How many people even know this is happening?
- Have they thought through how the judges will cope if they find themselves with, say, 500 entries to read next week?
- How is it going to look if only 20 bloggers enter? :)
- Does the voting mechanism have safeguards against cheating, for example, multiple votes from the same IP address?
Response to Response
Over on ArtsJournal, founder and editor Douglas McLennan has a response to postings by me, Patrick, Brian, and Anne about the Spring for Music best culture blogger contest. I have a response of my own - and also two additional concerns.
The implications of "best English-language culture blogger in North America" took some time to sink in. North America encompasses bilingual Canada, multilingual (but officially English monolingual) United States, and mostly Spanish-speaking Mexico. (Mexico is a multilingual country as well; about 6% of Mexicans speak an indigenous language.) So, about 112 million Mexicans and the 23% of Canadians who are French speakers are effectively excluded - and English-language bloggers elsewhere are also excluded. So much for culture bloggers in the United Kingdom, or those blogging in English but living in Milan or Vienna.
I'm also curious whether there are conflict-of-interest rules for the judges. ArtsJournal blogs are not excluded; one of the judges is the founder and editor of ArtsJournal.
I'm going to bullet-point my objections from the original posting:
The implications of "best English-language culture blogger in North America" took some time to sink in. North America encompasses bilingual Canada, multilingual (but officially English monolingual) United States, and mostly Spanish-speaking Mexico. (Mexico is a multilingual country as well; about 6% of Mexicans speak an indigenous language.) So, about 112 million Mexicans and the 23% of Canadians who are French speakers are effectively excluded - and English-language bloggers elsewhere are also excluded. So much for culture bloggers in the United Kingdom, or those blogging in English but living in Milan or Vienna.
I'm also curious whether there are conflict-of-interest rules for the judges. ArtsJournal blogs are not excluded; one of the judges is the founder and editor of ArtsJournal.
I'm going to bullet-point my objections from the original posting:
- The impossibility of choosing a "best culture blogger" from the thousands of bloggers who are out there.
- Utter lack of eligibility rules and categories, beyond "North American, English-language, culture blogger," meaning everyone from junior high school students to professional culture writers can enter and would be competing with each other. This undermines the credibility of the contest.
- The premise of the first question: zzzzzzz.
- Popularity-contest aspects: encouragement of campaigns, entries not judged anonymously.
- Concerns about what, exactly, I would get from entering. Would it make me more credible with the arts organizations I write about or review?
I own that I summarized it all as "either you take us seriously or you don't." But the more important point might be the extremely mixed signals sent by the contest.
Now, Mr. McLennan asks how you promote arts blogging and help bloggers find larger readerships. I have a few ideas!
- High-profile sites such as ArtsJournal and individual bloggers such as [boldface name here] can spotlight or link to other culture bloggers both as a regular feature and in the course of normal writing. Does ArtsJournal have a blog dedicated to finding and linking to worthwhile bloggers? This could be the equivalent of Twitter's #ff.
- Individual bloggers can write about how they promote their blogs and what they've done to increase readership.
- Make the various directories and blog lists out there better known. I'm thinking of Colin Eatlock's Big List of Classical Bloggers, for example. There must be similar directories for film, TV, jazz, rock, pop, hip-hop, soul, [music style here ad infinitum], food, art, theater, and dance bloggers.
- If you have to have a competition, consider making it fully adjudicated and a short-list, long-list sort of a competition. I suppose the rounds of 16/8/4 have some of that effect, but the popularity-contest aspects of the S4M contest make me queasy.
Tuesday, March 20, 2012
The Culture Games
You have to admit, Spring for Music picked the perfect week to announce their contest! Now, where did I leave my bow and arrows?
Monday, March 19, 2012
The Contest
Everything in my last post plays into my reaction earlier today to the Spring for Music contest: evidently that organization is also trying to figure out what to do with us. If you can have a contest to choose the best of something - complete with voting! and campaigns! - you're not treating culture bloggers like professionals or as legitimate members of the media. You're treating us like we're...well, what? Amateurs trying to break into the big time, where only one will be good enough to win? You're treating us like we're contestants, in a contest where the general public's opinion is getting a whole lot of weight.
That's a popularity contest. Yeah, there's a distinguished panel of judges, but so? What's the point of putting us in competition with each other?
What's the point of putting 200 music bloggers, 100 food bloggers, and an unknown number of film bloggers in the same category ("culture bloggers")?
It's just not an effective way to call attention to blogs or the best of the blogosphere. There are thousands of interesting, talented people putting up interested, well-written blog postings every day. Crowning one of them the best English-speaking culture blogger in North American is not doing blogging or the blogsophere any good.
Bloggers, Critics, and Presenters
At the heart of the current discussions of the Spring for Music blogger contest lies the fact that all too many presenters, publicists, and musical organizations are still trying to figure out what the heck to do with bloggers.
The media landscape has shifted enormously in the last ten years. In the US, newspapers no longer have a staff of music critics - except the Times (and any other paper?) - and it seems most papers don't even have one any more. There are two full-time classical music critics left in California, if I'm not mistaken. Bloggers aren't exactly making up the journalism gap, but we're trying.
Many or most bloggers aren't credentialed; that is, many of us are writing about subjects in which we don't have a degree or professional experience or some other imprimatur of respectability. We're not writing for an official organization, whether that's a newspaper or magazine an online journal such as SFCV or NewMusicBox or Salon or the HuffPost.
We're not professionals who are getting paid for what we do, though I was getting paid for reviews by SFCV before I started blogging, and at least one blogger has vaulted into the pages of the NY Post.
Locally, how bloggers get treated by musical organizations varies quite a bit, depending on the attitudes and knowledge of their press departments, paid publicists, and/or the organization members running publicity on a volunteer basis. Here's some of what I know:
The media landscape has shifted enormously in the last ten years. In the US, newspapers no longer have a staff of music critics - except the Times (and any other paper?) - and it seems most papers don't even have one any more. There are two full-time classical music critics left in California, if I'm not mistaken. Bloggers aren't exactly making up the journalism gap, but we're trying.
Many or most bloggers aren't credentialed; that is, many of us are writing about subjects in which we don't have a degree or professional experience or some other imprimatur of respectability. We're not writing for an official organization, whether that's a newspaper or magazine an online journal such as SFCV or NewMusicBox or Salon or the HuffPost.
We're not professionals who are getting paid for what we do, though I was getting paid for reviews by SFCV before I started blogging, and at least one blogger has vaulted into the pages of the NY Post.
Locally, how bloggers get treated by musical organizations varies quite a bit, depending on the attitudes and knowledge of their press departments, paid publicists, and/or the organization members running publicity on a volunteer basis. Here's some of what I know:
- A few medium-sized professional organizations regularly send me ticket offers.
- These organizations are somewhat haphazard about who they do offer tickets to.
- A number of small organizations have me on their press lists, but don't send ticket offers.
- One small organization that I know of has been making ticket offers to bloggers, among other reviewers, since last spring.
- I don't get offers from SFS, though from the number of bloggers I see there, I think they give tickets on request to bloggers.
- SF Opera doesn't make offers to bloggers (or at least not to me). They have been known to refuse to put bloggers on their press-release mailing list, which I simply don't understand. I do get their press releases, presumably because I've reviewed them many times for SFCV.
Here's what I think musical organizations and presenters should do: make up your minds about your policies, let bloggers know what they are, and be consistent.
This is especially important for small organizations. As a matter of your own survival, I think it behooves you to make comps available to bloggers. We all know that Joshua Kosman can't be in more than one place a night or three or four places each week. Even SFCV can't cover the onslaught of performances; they have limits of their own.
You want coverage, we're your best source. At the organization size I'm thinking of, wider coverage from bloggers might even make a difference in attendance and in general awareness of your group.
It's not a survival issue for SFS and SFO, or, I imagine, for presenters such as SF Performances and Cal Performances. They've got the big bucks donors, which small choruses, new music groups, and other small organizations simply don't.
Here's hoping that Bay Area music organizations figure out blogging and bloggers.
Statistics and a Note
Colin Eatock has been tracking English-language classical music blogs at weebly. If you don't want to click through, he has so far found 529. Yes, five hundred and twenty-nine. I here note that membership in the Music Critics Association of North American is much, much closer to 100 than to 500.
The press release I received from Amanda Ameer includes "For more information about the contest, or to request press tickets to Spring For Music, please contact," followed by Amanda's contact info and that of another publicist. So perhaps that means I could request press tickets!
Or maybe not. What if all 529 English-languages bloggers made such a request? Stern Auditorium, the main stage at Carnegie, has a seating capacity of around 2800. I doubt they'd let 1/6 of the tickets go to members of the press. It would make an interesting experiment.
The press release I received from Amanda Ameer includes "For more information about the contest, or to request press tickets to Spring For Music, please contact," followed by Amanda's contact info and that of another publicist. So perhaps that means I could request press tickets!
Or maybe not. What if all 529 English-languages bloggers made such a request? Stern Auditorium, the main stage at Carnegie, has a seating capacity of around 2800. I doubt they'd let 1/6 of the tickets go to members of the press. It would make an interesting experiment.
No Contest
Dear Spring for Music:
You are a great organization, and I admire the orchestral programming that has come out of your sponsorship. But....really? Finding the best arts blogger in North America? You have got to be kidding...well, okay, the $2500 prize suggests that you are not.
But you should think about this a little more. Because the more I think about it, the higher my blood pressure gets, for so many reasons.
Let's start with the idea that it is somehow possible to name the best arts blogger in North American, or even in the classical music blogosphere. I currently read or link to a rather large number of music blogs; see link list just to the right of this posting. I know of dozens more that are undoubtedly worth reading; see Alex Ross's ginormous link list. I'm going to guess that there are at least 250 classical music blogs worth reading. Multiply that by the number of good blogs on rock/pop/folk music, jazz, theater, modern dance, ballet, film, sculpture, painting, literature, and we're talking about a minimum of 2500 arts blogs worth reading.
If you think you can name one of those the best with any credibility at all, and based on just four essays written to your specifications, you're wrong. You can't.
Bloggers get credibility by posting intelligently and with some kind of consistency over a period of months or years. I've been at this for seven years; my blog postings have ranged from one sentence to almost-essay-length. I don't write on a schedule, and because I am a full-time professional writer - not in the arts - I value the freedom to write or not write, as time and energy allow. Entering your contest, and even winning it, wouldn't do much for my credibility.
And let's look at who the entrants will be competing against. Why, they could be competing against Alex Ross and Terry Teachout - because your rules do not exclude bloggers who have full-time gigs writing about the arts.
Now, I don't think either Terry or Alex will be entering. They have jobs and book contracts and little to gain by entering. $2500 is a nice chunk of change, but not next to the royalties on books that sell well....or a MacArthur Fellowship. And they're right there in NYC...and if they call you up, you'll give them comps! I mean, you're not going to refuse comps to The New Yorker's classical music writer or the author of several arts biographies, are you? (If I just showed up in NYC, on my own dime and with no paid review lined up, would you give me comps?)
They're probably not the kinds of entrants you have in mind. You probably also don't have in mind musicologist Jonathan Bellman or John Adams. You probably have in mind people like me: yeah, I have a degree in music, yeah, I get paid for writing a small number of reviews a year for SFCV, but I'm not a full time pro. What you're doing is asking me to compete against my friends, people like Mr. CKDH at All is Yar, or Patrick at The Reverberate Hills, or Zerbinetta at Likely Impossibilities, or Brian at Out West Arts.
Really? I would not hold myself up in any circumstances as a better blogger than those four, and you know, what I really want is for all of us to have bigger readerships.
Also, I see that the essays/blog postings won't be anonymous! Are you telling me that your judges and the voters - the anonymous hordes of the internet - don't already have favorites? That there aren't thousands of opera lovers ready to vote for Parterre Box, if La Cieca chooses to enter?
And you're actually encouraging campaigns on behalf of different bloggers? HONESTLY. That is so junior high! Are you also encouraging campaigns to try to decide the best classical music critic in North America? Maybe not, because, sadly, there are so few paid full-time critic positions left. And anyway - they're pros! They don't need this!
Seriously - either you take bloggers serious as critics and writers, or you don't. Dear Spring for Music, you are sending mighty mixed signals. And I'm not gonna play.
Yours,
Lisa
http://irontongue.blogspot.com/
P. S. That first round question? Seriously, why would I even want to discuss the subject, in the absolute and given the ridiculous way you frame the non-issue?
You are a great organization, and I admire the orchestral programming that has come out of your sponsorship. But....really? Finding the best arts blogger in North America? You have got to be kidding...well, okay, the $2500 prize suggests that you are not.
But you should think about this a little more. Because the more I think about it, the higher my blood pressure gets, for so many reasons.
Let's start with the idea that it is somehow possible to name the best arts blogger in North American, or even in the classical music blogosphere. I currently read or link to a rather large number of music blogs; see link list just to the right of this posting. I know of dozens more that are undoubtedly worth reading; see Alex Ross's ginormous link list. I'm going to guess that there are at least 250 classical music blogs worth reading. Multiply that by the number of good blogs on rock/pop/folk music, jazz, theater, modern dance, ballet, film, sculpture, painting, literature, and we're talking about a minimum of 2500 arts blogs worth reading.
If you think you can name one of those the best with any credibility at all, and based on just four essays written to your specifications, you're wrong. You can't.
Bloggers get credibility by posting intelligently and with some kind of consistency over a period of months or years. I've been at this for seven years; my blog postings have ranged from one sentence to almost-essay-length. I don't write on a schedule, and because I am a full-time professional writer - not in the arts - I value the freedom to write or not write, as time and energy allow. Entering your contest, and even winning it, wouldn't do much for my credibility.
And let's look at who the entrants will be competing against. Why, they could be competing against Alex Ross and Terry Teachout - because your rules do not exclude bloggers who have full-time gigs writing about the arts.
Now, I don't think either Terry or Alex will be entering. They have jobs and book contracts and little to gain by entering. $2500 is a nice chunk of change, but not next to the royalties on books that sell well....or a MacArthur Fellowship. And they're right there in NYC...and if they call you up, you'll give them comps! I mean, you're not going to refuse comps to The New Yorker's classical music writer or the author of several arts biographies, are you? (If I just showed up in NYC, on my own dime and with no paid review lined up, would you give me comps?)
They're probably not the kinds of entrants you have in mind. You probably also don't have in mind musicologist Jonathan Bellman or John Adams. You probably have in mind people like me: yeah, I have a degree in music, yeah, I get paid for writing a small number of reviews a year for SFCV, but I'm not a full time pro. What you're doing is asking me to compete against my friends, people like Mr. CKDH at All is Yar, or Patrick at The Reverberate Hills, or Zerbinetta at Likely Impossibilities, or Brian at Out West Arts.
Really? I would not hold myself up in any circumstances as a better blogger than those four, and you know, what I really want is for all of us to have bigger readerships.
Also, I see that the essays/blog postings won't be anonymous! Are you telling me that your judges and the voters - the anonymous hordes of the internet - don't already have favorites? That there aren't thousands of opera lovers ready to vote for Parterre Box, if La Cieca chooses to enter?
And you're actually encouraging campaigns on behalf of different bloggers? HONESTLY. That is so junior high! Are you also encouraging campaigns to try to decide the best classical music critic in North America? Maybe not, because, sadly, there are so few paid full-time critic positions left. And anyway - they're pros! They don't need this!
Seriously - either you take bloggers serious as critics and writers, or you don't. Dear Spring for Music, you are sending mighty mixed signals. And I'm not gonna play.
Yours,
Lisa
http://irontongue.blogspot.com/
P. S. That first round question? Seriously, why would I even want to discuss the subject, in the absolute and given the ridiculous way you frame the non-issue?
Tuesday, August 23, 2011
Not Enough Web Designers to Go Around?
Yerba Buena Center for the Arts, meet LA Opera:
H/T Tim Mangan, who happened to mention "redesigned LA Opera web site" on his blog.
H/T Tim Mangan, who happened to mention "redesigned LA Opera web site" on his blog.
Cranky YBCA Posting
Yes, this is going up before I say anything about Four Saints.
First, a warning: if you're thinking of going to an event at Yerba Buena Center for the Arts, buy your tickets over the phone or in person. That's because their on-line ticketing system doesn't give you a choice of where to sit. So I got to YBCA Friday night and discovered that seats B13 and B14 were in the second row up against the far left wall. This would have been physically intolerable because I can't stand having my head turned that far for the length of a musical performance. (I once swapped a whole season's worth of SF Opera tickets for seats scattered around the Dress Circle because the seat originally assigned to me was too close to a wall.)
Luckily, there was just enough time for me to run to the box office, fork over an additional $50, and get our seats moved to the center section in row Q. This was far enough back that I was sorry I hadn't brought my binoculars, but whatever. I was not in pain!
Now for the real crankiness. I just received email thanking me for attending Four Saints. Okay, that's fine, but it reminded me that I needed to send email to someone at YBCA about the on-line ticketing issues. So I went to the Contact Us page and found what I consider to be a major problem: not one actual human's name is listed there, just a bunch of email aliases.
I'm sorry: you're a nonprofit institution, and you should list your administrators' names, and preferably their email addresses, or you look like a bunch of cowards. For that matter, why are there only fax and phone numbers for Administration? Who are you hiding from? People who might want to contact you??
First, a warning: if you're thinking of going to an event at Yerba Buena Center for the Arts, buy your tickets over the phone or in person. That's because their on-line ticketing system doesn't give you a choice of where to sit. So I got to YBCA Friday night and discovered that seats B13 and B14 were in the second row up against the far left wall. This would have been physically intolerable because I can't stand having my head turned that far for the length of a musical performance. (I once swapped a whole season's worth of SF Opera tickets for seats scattered around the Dress Circle because the seat originally assigned to me was too close to a wall.)
Luckily, there was just enough time for me to run to the box office, fork over an additional $50, and get our seats moved to the center section in row Q. This was far enough back that I was sorry I hadn't brought my binoculars, but whatever. I was not in pain!
Now for the real crankiness. I just received email thanking me for attending Four Saints. Okay, that's fine, but it reminded me that I needed to send email to someone at YBCA about the on-line ticketing issues. So I went to the Contact Us page and found what I consider to be a major problem: not one actual human's name is listed there, just a bunch of email aliases.
I'm sorry: you're a nonprofit institution, and you should list your administrators' names, and preferably their email addresses, or you look like a bunch of cowards. For that matter, why are there only fax and phone numbers for Administration? Who are you hiding from? People who might want to contact you??
Sunday, August 21, 2011
Dear SFS Patron Services:
Dear Patron Services,
I had sent you (the email below) last weekend hoping that I'd get email on Monday.
I didn't, so I called the box office around noon and got the answer to my major question: I have to start from a particular URL in order to get the subscriber price for a choose-your-own subscription. Okay - maybe that information could go someplace in the depths of Tessitura.
I got home in the evening and found I'd gotten a phone call from someone offering to help me. The only information I needed was this:
To compose your own package, start at this URL and click the Continue button: http://www.sfsymphony.org/ subscriptions/series/ serieslist.aspx
I sent email because I wanted an email response. I'd appreciate it if you'd put something in my patron file saying "Do not phone unless a phone call is requested."
I see that your web site still doesn't reflect the fact that the box office isn't open on Saturdays all year round. This would be helpful for your patrons. For example:
http://www.sfsymphony.org/ about/Default.aspx?id=138&utm_ source=HP&utm_medium=Footer& utm_content=Contact&utm_ campaign=Contact
Monday-Friday, 10am-6pm; Saturday, noon-6pm; Sunday, 2 hours prior to concerts
So, just to let you know, I remain deeply frustrated by the compose-your-own experience. I just tried to order a subscription. I find that what I have to do is designate a section....and then you will pick my seats.
I want to be able to choose my own seats. I don't need and don't want to be in the same location for every concert. For a few, I REALLY REALLY want orchestra prime. For others, side seats are fine, or even Second Tier.
If I could go through the single-seat process and then get subscriber prices, that's what I'd want to do. (Remember, I'm trying to buy tickets to more than 20 concerts. Many or most will be in the orchestra.) Is this possible?? Can you set up Tessitura so that when someone gets to some number of seats ordered they get the subscriber prices? Or do I need to phone the box office (I hate doing these transactions on the phone) or visit in person? Which I cannot do before the box office is open on Saturdays?
Thanks very much -
-- Lisa
Lisa Hirsch
http://irontongue.blogspot.com
I had sent you (the email below) last weekend hoping that I'd get email on Monday.
I didn't, so I called the box office around noon and got the answer to my major question: I have to start from a particular URL in order to get the subscriber price for a choose-your-own subscription. Okay - maybe that information could go someplace in the depths of Tessitura.
I got home in the evening and found I'd gotten a phone call from someone offering to help me. The only information I needed was this:
To compose your own package, start at this URL and click the Continue button: http://www.sfsymphony.org/
I sent email because I wanted an email response. I'd appreciate it if you'd put something in my patron file saying "Do not phone unless a phone call is requested."
I see that your web site still doesn't reflect the fact that the box office isn't open on Saturdays all year round. This would be helpful for your patrons. For example:
http://www.sfsymphony.org/
San Francisco Symphony Box Office
(415) 864-6000Monday-Friday, 10am-6pm; Saturday, noon-6pm; Sunday, 2 hours prior to concerts
So, just to let you know, I remain deeply frustrated by the compose-your-own experience. I just tried to order a subscription. I find that what I have to do is designate a section....and then you will pick my seats.
I want to be able to choose my own seats. I don't need and don't want to be in the same location for every concert. For a few, I REALLY REALLY want orchestra prime. For others, side seats are fine, or even Second Tier.
If I could go through the single-seat process and then get subscriber prices, that's what I'd want to do. (Remember, I'm trying to buy tickets to more than 20 concerts. Many or most will be in the orchestra.) Is this possible?? Can you set up Tessitura so that when someone gets to some number of seats ordered they get the subscriber prices? Or do I need to phone the box office (I hate doing these transactions on the phone) or visit in person? Which I cannot do before the box office is open on Saturdays?
Thanks very much -
-- Lisa
Lisa Hirsch
http://irontongue.blogspot.com
Saturday, August 13, 2011
SFS Ticket Ordering FAIL
So, I've waited longer than I should have to order my SFS tickets for the centennial season, which opens in just a couple of weeks. Still, there are enough tickets left that I'll be able to more or less sit where I want, especially if I go during the week.
I was going to go to the box office today - their web page says it's open noon to 6 p.m. - but I decided to try ordering on line first. It's mighty slow, because I often had to loop through to another date if the seats I wanted weren't available. Then I noticed that the site was telling me that my login did not qualify for subscriber prices.
Say what? I was in the process of ordering tickets to 20+ concerts. That should get me subscriber prices in the build-you-own-series program.
So I picked up the phone to ask about this....and discovered that the box office is not open on Saturdays during August.
Gosh, it would have been nice if the web page said that!
And I killed my order. I need to know if I'm getting subscriber rates before I pull the trigger on the order, since I expect to spend $2,000 or so. (Yes, I know I could probably get comp tickets, but I cannot guarantee a write-up (I spend a LOT of time writing every week), and frankly, sometimes I just want to go listen without having to write about it afterward.)
I was going to go to the box office today - their web page says it's open noon to 6 p.m. - but I decided to try ordering on line first. It's mighty slow, because I often had to loop through to another date if the seats I wanted weren't available. Then I noticed that the site was telling me that my login did not qualify for subscriber prices.
Say what? I was in the process of ordering tickets to 20+ concerts. That should get me subscriber prices in the build-you-own-series program.
So I picked up the phone to ask about this....and discovered that the box office is not open on Saturdays during August.
Gosh, it would have been nice if the web page said that!
And I killed my order. I need to know if I'm getting subscriber rates before I pull the trigger on the order, since I expect to spend $2,000 or so. (Yes, I know I could probably get comp tickets, but I cannot guarantee a write-up (I spend a LOT of time writing every week), and frankly, sometimes I just want to go listen without having to write about it afterward.)
Saturday, June 11, 2011
Speaking of the Balenciaga Show...
Some of the dresses at the Balenciaga show (DeYoung Museum, through July 4) suffer because they are hung on mannequins that are too small for the clothes. Too small as in too skinny, no hips, no bosom, no shoulders. They look strange, and it's ahistorical. Standards for models have changed in the last 50 years, and many of the dresses in the show were cut to the specifications of the women who bought them.
And there's evidence of this in the show itself: the video room has a looping show of films of Balenciaga's own models in his showroom. They look like average slender women....although one of them has proportions that make her look a bit stubby even for the 1950s. She's short-waisted in a way that would automatically disqualify her as a model these days. Not only that....she has real, visible musculature on her calfs.
I'll add that this show is sociologically fascinating because Balenciaga freely took fashion motifs from all over Spain: from regional clothing styles, from all classes (fish sellers and farmers), from the religious orders. And then he turned them into artworks. Yes, I almost did buy the catalog.
And there's evidence of this in the show itself: the video room has a looping show of films of Balenciaga's own models in his showroom. They look like average slender women....although one of them has proportions that make her look a bit stubby even for the 1950s. She's short-waisted in a way that would automatically disqualify her as a model these days. Not only that....she has real, visible musculature on her calfs.
I'll add that this show is sociologically fascinating because Balenciaga freely took fashion motifs from all over Spain: from regional clothing styles, from all classes (fish sellers and farmers), from the religious orders. And then he turned them into artworks. Yes, I almost did buy the catalog.
Friday, June 03, 2011
I Would Have Had to Boycott My Own Graduation.
Brandeis awarded an honorary degree to commencement speaker David Brooks. Their article on the graduation ceremonies says that he is "renowned for centrist cultural commentary."
No he is not. He's a total shill for the Republicans and their various so-called values.
(Also pondering what it means that Yo-Yo Ma played a couple of numbers, but fellow honoree Paul Simon evidently did not.)
No he is not. He's a total shill for the Republicans and their various so-called values.
(Also pondering what it means that Yo-Yo Ma played a couple of numbers, but fellow honoree Paul Simon evidently did not.)
Tuesday, May 17, 2011
Let's Clear Up Some Terminology Here
Found in KDFC's latest email to me:
KDFC has an app made for one specific phone that's not the iPhone? Really?
I'm guessing that they have a new app for the Android cell phone operating system - but I'm not testing that guess on my Nexus S. Not that I could even if I wanted to....because there is no link to the location of this new app.
P. S. I've sent email to KDFC asking what exactly they mean.
KDFC’s DROID app has arrived. If you have a DROID phone download the free Classical KDFC app and you can listen to KDFC anywhere. You can look up music we play, and local events too. i-Phone users, look for an update to the free KDFC i-Phone app in a few days.Um. The Droid is a phone made by Motorola. I believe it comes in a couple of different flavors.
KDFC has an app made for one specific phone that's not the iPhone? Really?
I'm guessing that they have a new app for the Android cell phone operating system - but I'm not testing that guess on my Nexus S. Not that I could even if I wanted to....because there is no link to the location of this new app.
P. S. I've sent email to KDFC asking what exactly they mean.
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